Internet Banking Terms and Conditions Agreement
This Agreement describes your rights and obligations as a
user of the On-line Banking Service or the Bill Payment Service
("Service" or "Services"). It also describes the rights and
obligations of Thomas County Federal Savings and Loan
Association. Please read this Agreement carefully. As an
authorized account holder you must abide by the terms and
conditions of this agreement, and those provided to you at
account opening, in order to use this Service.
CUSTOMER DISCLOSURE AND AGREEMENT TO RECEIVE ELECTRONIC
COMMUNICATIONS
By selecting the "I Accept" button below, you are (1)
acknowledging your receipt of the information listed below, (2)
agreeing that any contract you enter into with Thomas County
Federal Savings and Loan Association for the provision of
certain On-line Banking Services, may be in electronic form, and
(3) agreeing that certain information that may be delivered in
connection with the Services may also be in electronic form.
You are also acknowledging receipt of the following information
and agree that:
- We may provide you with this Agreement and any revisions
and amendments thereto in electronic form, and that, if you
choose to accept the Agreement, you are consenting to enter
into and are entering into an agreement electronically that
will govern all future transaction you conduct using the
Service.
- We may provide you revisions and amendments to the
Agreement and such other information, including but not
limited to information under Regulation E and under other
applicable banking or financial services laws or regulations
in connection with the Service, electronically as a part of
the Agreement or otherwise as a part of the Services. While
you may print and retain a copy of the Agreement or any
information provided to you in relation to the Service, we
only provide these documents electronically.
- You are able to access information that is provided in
the same manner as the information and the Services via the
Internet.
DEFINITIONS
The following definitions apply in this Agreement.
"On-line Banking" is the Internet-based service providing access
to your account(s) under the terms set forth in this Internet
Banking Terms and Conditions Agreement
"On-line Account" is a Thomas County Federal Savings and Loan
Association account from which you will be conducting
transactions using a Service.
"Business Day" refers to Monday through Thursday, 8:30 a.m. to
5:00 p.m. Friday 8:30 a.m. to 6:00 p.m. EST, and Saturday 8:30
a.m. to 12:00 p.m., excluding holidays as determined by Thomas
County Federal Savings and Loan Association. All On-line
transaction requests received after the Business Day, or on a
non-Business Day, will be processed immediately, but will not
post to accounts until the following Business Day after checks
processed during nightly processing.
"Password" is a series of numbers and/or letters that you select
after the initial sign-on, that establishes your connection to
the Service. Thomas County Federal Savings and Loan Association
will provide you with a code for use during the initial sign-on
process.
"Payment Initiation Date" is the date you enter into On-line
Banking when setting up a bill payment.
"Time of day" references are to Central Standard Time.
"We," "us" "our" or "Thomas County Federal" refer to Thomas
County Federal Savings and Loan Association, which offers the
Services provided under this Agreement and holds the accounts
accessed by the Services.
ACCESS TO SERVICES
Thomas County Federal Savings and Loan Association will provide
on-line instructions describing how to use the On-line Banking
Service or Bill Payment Service. To gain access to this Service
you will need your Access ID and your Password.
HOURS OF OPERATION
The Services are generally available 24 hours a day, 7 days a
week, except during special maintenance and upgrade periods,
which are scheduled between 11:00 pm CT Wednesday to 5:00 am CT
Thursday, and 11:00 pm CT Sunday to 5:00 am CT Monday.
USE OF YOUR SECURITY PASSWORD
The safety of our customers' accounts and account information is
of paramount importance to Thomas County Federal Savings and
Loan Association. We go through great lengths to protect
confidentiality and the security of your account, and urge you
to do the same. You agree not to allow anyone to gain access to
the Services or to let anyone know your Password used with the
Services. You agree to assume responsibility for all
transactions initiated through the Services with your Thomas
County Federal Savings and Loan Association User-ID, up to the
limits allowed by applicable law. While Thomas County Federal
Savings and Loan Association continues to provide our customers
with the level of on-line security we believe necessary and
appropriate, customers who share their User-IDs and Passwords
are giving up the full benefit of our security measures and
legal protections to which they may be entitled. No Thomas
County Federal Savings and Loan Association representative will
ever call and ask for your Access ID or User Password.
IF YOUR PASSWORD HAS BEEN LOST OR STOLEN
If your Password has been lost or stolen, call Thomas County
Federal Savings and Loan Association immediately at 229 226
3221, between Monday through Thursday, 8:30 a.m. to 5:00 p.m.
Friday 8:30 a.m. to 6:00 p.m. EST, and Saturday 8:30 a.m. to
12:00 p.m. EST, excluding holidays as determined by Thomas
County Federal Savings and Loan Association. Telephoning Thomas
County Federal Savings and Loan Association is the best way of
minimizing your losses. You may also restore the security of
your Service by immediately changing your Password. If you
believe your Password has been lost or stolen and you notify us
within two Business Days after you learn of the loss or theft,
you can lose no more than $50.00 if someone uses your Password
to conduct unauthorized electronic funds transfers without your
permission. If you do NOT notify us within two Business Days
after you learn of the loss or theft of your Password, and we
can prove we could have stopped someone from using your Password
to conduct unauthorized electronic funds transfers without your
permission if you had told us, you could lose as much as
$500.00.
BANKING TRANSACTIONS WITH ON-LINE BANKING
In addition to viewing account information, you may use On-line
Banking to conduct the following transactions:
- Transfer funds among your linked checking, savings,
money market, loan and line of credit accounts.
NOTE: Because regulations require Thomas County Federal
Savings and Loan Association to limit pre-authorized transfers
(including On-line Banking transfers), the following limitations
apply:
- Statement Savings Account-- You can make no more than
six (6) transfers per statement period by pre-authorized or
automatic transfer, or by telephone or On-line Banking.
- Money Market Savings Account-- You can make no more than
six (6) transfers per statement period by pre-authorized or
automatic transfer or by telephone or On-line Banking, and
no more than three (3) of these may be by check, draft or
debit card.
New services may be introduced for On-line Banking from time
to time. Thomas County Federal Savings and Loan Association will
notify you of the existence of these new services. By using
these services when they become available, you agree to be bound
by the rules that will be made available to you concerning these
services.
LIMITATIONS ON SERVICES
Dollar Limitations. There is dollar limit of $9,999.99 (or the
available balance in your Thomas County Federal checking account
on any bill payment.
STATEMENTS
You will continue to receive your regular account statement
either monthly or quarterly, depending on the type of account.
IF YOUR STATEMENT SHOWS TRANSFERS THAT YOU DID NOT MAKE
If your statement shows transfers that you did not make, notify
Thomas County Federal Savings and Loan Association immediately
at 229 226 3221, or write a letter and send it to:
Thomas County Federal Savings and Loan Association
Retail Internet Banking
P O Box 1197
Thomasville, Ga 31799
If you do not notify Thomas County Federal Savings and Loan
Association within sixty (60) days after the statement was
mailed to you, you may not recover any money lost after the
sixty (60) days which would not have been lost if Thomas County
Federal Savings and Loan Association had been notified in time.
ERRORS AND QUESTIONS
In case of errors or questions regarding an On-line Banking or
Bill Payment transaction, you may call Thomas County Federal
Savings and Loan Association at 229 226 3221, or write a letter
and send it to:
Thomas County Federal Savings and Loan Association
Retail Internet Banking
P O Box 1197
Thomasville, Ga 31799
We must hear from you at the specified telephone number or
address no later than sixty (60) calendar days after we sent you
the first statement on which the problem or error appeared. We
will need:
- Your name and account number
- A description of the error or the transfer in question,
and an explanation concerning why you believe it is an error
or need more information.
- The dollar amount of the suspected error
- The date on which it occurred.
If the report is made orally, we may require that you send
the complaint or question in writing within ten (10) Business
Days from your initial contact. We will notify you with the
results of the investigation within ten (10) Business Days after
you contact us and will correct any error promptly. If more time
is needed, however, we may, at our sole discretion, take up to
forty-five (45) calendar days to investigate a complaint or
question. If this occurs, we will credit your account within ten
(10) Business Days for the amount you think is in error. This
will allow you to use the money during the time it takes us to
complete our investigation. If your complaint or question is not
received in writing within ten (10) Business Days from your
original contact, we may not credit your account until the
investigation is completed.
If your notice of error concerns a transaction that occurred
during the first 30 days after the first deposit to the account
was made, the applicable time periods are 20 Business Days in
place of 10 Business Days and 90 calendar days in place of 45
calendar days.
If we determined that no error occurred, we will send you a
written notice within three (3) Business Days. You may request
copies of the documents that were used in the investigation.
You agree that Thomas County Federal Savings and Loan
Association may respond to you by e-mail with regard to any
claim of unauthorized electronic fund transfer related to the
Service. Any such electronic mail sent to you by Thomas County
Federal Savings and Loan Association shall be considered
received within three (3) Business Days of the date sent by
Thomas County Federal Savings and Loan Association, regardless
of whether or not you sign on to the Service within that time
frame.
LIMIT OF THOMAS COUNTY FEDERAL SAVINGS AND LOAN ASSOCIATION'S
RESPONSIBILITY
Thomas County Federal Savings and Loan Association agrees to
make reasonable efforts to ensure full performance of On-line
Banking. Thomas County Federal Savings and Loan Association will
be responsible for acting only on those instructions sent
through On-line Banking which are actually received, and cannot
assume responsibility for circumstances over which the bank has
no direct control. This includes but not limited to, the failure
or malfunctions in communication facilities, which may affect
the accuracy or timeliness of messages you send. Thomas County
Federal Savings and Loan Association is not responsible for any
losses should you give incorrect instructions, or if your
payment instructions are not given sufficiently in advance to
allow for timely payment or delays in mail service.
Any information you receive from Thomas County Federal Savings
and Loan Association is believed to be reliable. However, it can
only be provided on a best-efforts basis for your convenience
and is not guaranteed. Thomas County Federal Savings and Loan
Association is not liable for any deficiencies in the accuracy,
completeness, availability, or timeliness of such information,
or for any investment or other decision made using this
information.
Thomas County Federal Savings and Loan Association is not
responsible for any fees incurred for Internet access, or for
any computer virus or related problems that may be attributable
to services provided by any Internet access service provider.
You are responsible for obtaining, installing, maintaining, and
operating all computer hardware and software necessary for
performing On-line Banking. Thomas County Federal Savings and
Loan Association will not be responsible for any errors or
failures from the malfunction or failure of your hardware or
software.
The limit of Thomas County Federal Savings and Loan
Association's liability shall be as expressly set forth herein.
Under no circumstances will Thomas County Federal Savings and
Loan Association be liable in contract, tort, or otherwise for
any special, incidental, or consequential damages, whether or
not foreseeable. By consenting to use the Services, you agree to
waive any and all right to any of the aforesaid, and you
acknowledge that the limit of your remedy is as otherwise
expressly set forth herein.
THOMAS COUNTY FEDERAL SAVINGS AND LOAN ASSOCIATION'S
RESPONSIBILITY
Thomas County Federal Savings and Loan Association will be
responsible for your actual losses if they were directly caused
by our failure to:
- Complete an Electronic Funds Transfer as properly
requested
- Cancel an Electronic Funds Transfer as properly
requested.
However, we will not be responsible for your losses if:
- Through no fault of Thomas County Federal Savings and
Loan Association, you do not have enough money in your
account to make the transfer
- Through no fault of Thomas County Federal Savings and
Loan Association, the transaction would have caused you to
exceed your available credit
- Circumstances beyond our control (e.g., fire, flood,
power outage, mail delivery delays, equipment or technical
failure or breakdown) prevent the transfer, despite
reasonable precautions that we have taken
- There is a hold on your account, or if access to your
account is blocked in accordance with banking policy
- Your funds are subject to legal process or other
encumbrance restricting the transfer
- Your transfer authorization terminates by operation of
law
- You believe someone has accessed your accounts without
your permission and you fail to notify Thomas County Federal
Savings and Loan Association immediately
- You have not properly followed the scheduling
instructions, included in this Agreement, to make a transfer
or the Payee refuses the Service.
- For the failure of any payee to correctly account for or
credit the payment in a timely manner
- We have received incomplete or inaccurate information
from you or a third party involving the account or transfer.
- For changes to the payee's address or account number
(unless you have advised us of the change within three (3)
Business Days in advance)
- We have a reasonable basis for believing that
unauthorized use of your Password or account has occurred or
may be occurring, or if you default under this Agreement,
the Deposit Account Agreement, a credit agreement, or any
other agreement with us, or if we or you terminate this
Agreement.
There may be other exceptions stated in this agreement and in
other agreements with you. In no event shall we be liable for
damages in excess of your actual loss due to our failure to
complete a transfer, and we will not be liable for any
incidental or consequential damages.
If any of the circumstances listed above shall occur, we shall
assist you with reasonable efforts in taking appropriate
corrective action to reprocess the transactions that may not
have been completed or to correct incorrect transactions that
have been processed.
ELECTRONIC MAIL (EMAIL)
If you send Thomas County Federal Savings and Loan Association
an electronic mail message through the Service, Thomas County
Federal Savings and Loan Association will be deemed to have
received it on the following Business Day. Emails will be
answered within a reasonable timeframe.
You should not rely on electronic mail if you need to
communicate with Thomas County Federal Savings and Loan
Association immediately (e.g., if you need to report an
unauthorized transaction from one of your accounts, or if you
need to stop a payment that is scheduled to occur).
You agree that Thomas County Federal Savings and Loan
Association may respond to you by electronic mail with regard to
any matter related to the Service, including responding to any
claim of unauthorized electronic funds transfer that you make.
Any such electronic mail sent to you by Thomas County Federal
Savings and Loan Association shall be considered received within
three (3) days of the date sent by Thomas County Federal Savings
and Loan Association, regardless of whether or not you sign on
to the Service within that time frame.
OTHER AGREEMENTS
In addition to this Agreement, you and Thomas County Federal
Savings and Loan Association agree to be bound by and comply
with the requirements of the agreements applicable to each of
your On-line Accounts. Your use of the On-line Banking service
or the Bill Payment Service is your acknowledgment that you have
received these agreements and intend to be bound by them. You
should review other disclosures received by you when you open
your accounts at Thomas County Federal Savings and Loan
Association, including the charges that may be imposed for
electronic funds transfers or the right to make transfers listed
in the fee schedules accompanying those disclosures and the fee
schedule at the end of this Agreement. We will automatically
deduct any fees related to this Service from your Bill Pay
Account each month. All terms and conditions of the disclosures
provided to you at account opening, including but not limited
to, the Truth in Savings, Regulation E Disclosure, Depositor's
Agreement and Terms and Conditions apply to this Service.
MODIFICATIONS TO THIS AGREEMENT
Thomas County Federal Savings and Loan Association may modify
the terms and conditions applicable to either Service from time
to time upon mailing or delivering a notice of the modifications
to you at the address shown on our account records, and the
revised terms and conditions shall be effective at the earliest
date allowed by applicable law. We may send any notice to you
via electronic mail and you will have been deemed to have
received it three (3) days after it is sent. We reserve the
right to terminate this Agreement and your use of the Services
in whole or in part at any time without prior notice.
DISCLOSURE OF INFORMATION TO THIRD PARTIES/ PRIVACY POLICY
A copy of Thomas County Federal Savings and Loan Association's
Consumer Privacy Statement is available upon request at any of
our branches, or can be mailed to you upon request by calling
Thomas County Federal Savings and Loan Association at 229 226
3221, or writing a letter and sending it to:
Thomas County Federal Savings and Loan Association
Attention: Customer Service
P O Box 1197
Thomasville, Ga 31799
You can also access our Policy online by clicking on the Privacy
Policy icon on the Thomas County Federal Savings and Loan
Association Website.
INACTIVITY / TERMINATION
You are responsible for complying with all the terms of this
Agreement and with the terms of the agreement governing the
deposit accounts which you access using electronic banking
services. We can terminate your On-line Banking privileges
(including the Bill Payment Service) under this Agreement
without notice to you for any reason; or if you do not pay any
fee required by this Agreement when due, if you do not comply
with the Agreement governing your deposit or loan accounts, or
your accounts are not maintained in good standing. We will
promptly notify you if we terminate this Agreement or your use
of the services for any other reason.
If you are not paying a monthly service charge for the Service,
we may convert your account to inactive status if you do not
sign on to the Service or have any transaction scheduled through
the Service during any consecutive 90 day period. If your
account is considered inactive, you must contact us to have the
Service activated before you will be able to schedule any
transaction through the Service.
To cancel the On-line Banking and/or Bill Payment Service, you
must notify Thomas County Federal Savings and Loan Association.
Your notification should include your name, address and the
effective date to stop the service(s). When Bill Payment is
terminated, any pre-scheduled bill payments made through On-line
Banking will also be terminated. Your final charge for the Bill
Payment Service will be assessed at the end of your statement
cycle. You may notify Thomas County Federal Savings and Loan
Association by one of the following methods:
- By initiating a customer inquiry through our Web site
- By calling 229 226 3221
- By writing a letter and either sending it to:
Thomas County Federal Savings and Loan Association
Retail Internet Banking
P O Box 1197
Thomasville, Ga 31799
GOVERNING LAW
This Agreement is governed by the laws of the Georgia and
applicable federal law(s).
FEE SCHEDULE
Thomas County Federal Savings and Loan Association offers the
benefits and convenience of the On-line Banking service to you
at no monthly charge. Account research, stop payment charges and
Bill Pay Services will be assessed at the rates published in
Thomas County Federal Savings and Loan Association's
Miscellaneous Schedule Fees Brochure and deducted from your Bill
Pay Account or another account you hold at Thomas County Federal
Savings and Loan Association.
These fees are subject to change. Thomas County Federal Savings
and Loan Association will notify you in writing regarding any
fee changes at least thirty (30) days in advance of the
effective date of these changes.
Last Revised: 0107
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